According to smallbiztrends.com;
- 86 percent of consumers say loyalty is primarily driven by likability and 83 percent of consumers say trust.
- 47 percent of customers would take their business to a competitor within a day of experiencing poor customer service.
- 27 percent of small business owners estimate that 11-20 percent of first time customers don’t return to their business
- 32 percent of business owners say retaining existing customers is a priority
Mobile apps have completely changed the way small businesses can help retain customers. They’re easy to use, completely customizable, convenient, and provide a more robust customer experience overall than any other channel. Customer loyalty can be done by offering rewards, therefore generating a positive perception of your brand. This can be a game changing endeavour for your business, with many larger businesses using this as an important step in retaining customers.
Eazi-Apps are a company that will help entrepreneurs achieve high levels of revenue and build apps without technical experience. It has never been more important for businesses to have an effective mobile strategy in order to survive and make sales.
“If your customer retention is poor then nothing else matters” – Brian Balfour